Rental Property Owners - Frequently Asked Questions
General
Can I upload my property details as soon as I register
Yes, you can upload your property details and preview your advert immediately. Your listing will not become active on our site for people to see until you validate that your email address is correct. This is done by clicking on a link in an email that we automatically send you when you register with us - it proves that you can receive mail on the address you specified.
How long does the whole process take?
Obviously this depends on whether you have all of the required information regarding your property to hand - description, images etc. You are able to stop at any point and come back later, and revise your advert at any time so there is no rush, but we have had owners go through the entire process - from registration, uploading their details and images, verifying their email address and seeing their property advert live on the site - in less than 15 minutes!
What information do I have to provide you with
You only have to provide a valid email address and phone number for our records, and you immediately upload your property or properties details.
What are your advertising rates?
Please see
Why Advertise With Us to see our current prices
We also offer a variety of premium listing options, charged in addition to the regular annual fee.
details can be found here
If you are taking up a trial offer
See
here for information regarding our trials
What do other owners say?
At the end of the property upload, we ask our owners to suggest ways that the site or the process could be improved.
Here are a selection of their responses, in their entirety:
Owner #419, Kath, said
"Advertised in November, not knowing what to expect, but almost immediately got the first enquiry, which produced a booking.
More followed. Well presented and easy to use site. Would recommend. Well done. Best wishes for a great success with your site."
Owner #640, Peter, said
"It seems quite straightforward & I cannot fault the process."
Owner #1913, Gary, said
"excellent, easy to use system. many thanks"
Owner #2211, Bessie, said
"This was easy Thank you"
Owner #2212, Jean, said
"Your listing process was very easy and done quickly."
Owner #2214 Clement said
"its perfect"
Owner #2260, Richard, said
"I found the process easy. I can not think of a way to change the site at this time."
Owner #2270, Everett, said
"I can't think of any improvements needed! The data entry is logical and straight forward."
Owner #640, Peter, said
"It seems quite straightforward & I cannot fault the process."
Owner #2340, Phebean, said
"The upload process is great, very straight-forward and user-friendly."
Owner #2473, Cherri, said
"Wow, I've only been on 1 day and I already got an enquiry! Thanks!"
More testimonials can be seen on our
testimonials page
Your Advert
Can I put a prominent link to my website on my property listing
Yes, you can. You are able to reference your website in your descriptive text, or in return for providing a link back to us we will display a prominent, clickable link at the top of your advert.
Can I upload my own images
Yes, you can upload up to six images of your choosing
Do you provide a calendar?
Yes, we provide a full online calendar allowing you to log in and maintain your availability to prospective renters.
You are also able to use our calendar on your own or other websites if you wish, to reduce the amount of times that you have to log in and update calendars when you take a booking
Why do renters have to press a "contact" button to see my details?
Our system has been designed to work this way for two reasons:
1) in order to allow us to count the number of people viewing your contact details
2) to make it harder for your contact details to be 'harvested' by third parties by downloading the website data.
Can I provide different contact details per property ?
Yes, you can. When you set up your property, you have the option to add different contact details
Can I edit my property details and photographs at any time?
Yes, you can. Just log into your owners management system and update your property - the changes are immediately visible on the site.
Can I see how many people have viewed my property?
Yes! Look in your owners system for the "Property Statistics" link which shows:
The number of times that your property has been viewed
The number of times that people have pressed the "Show contact details" button
The number of times that you have received direct email enquiries
The number of times that visitors have clicked on the link to go straight to your own website (if you have one)
My images look "fuzzy" or pixellated where as other peoples are fine. What could be wrong?
This is generally because the images that you have uploaded are too small in size.
We resize all images to be 400 pixels wide - just under half the width of a regular screen - and unfortunately this is never going to produce satisfactory results if the uploaded images are less than this size.
(reducing images in size is generally fine, blowing them up is not!)
The best solution is to see if you have any higher resolution images that you can upload - either on your PC or that you can download from another website?
See our Image Help page for additional information as to how we treat image files.
Why do you show only low and high season rate in the listings? My rates are more advanced than that
The low & high rates are only to allow basic comparisons on the search results page.
We provide a freetext area and a table for you to fill in your charging structure and this is visible when renters view your full advert.
How do the renters contact me?
You are able to choose which contact details potential clients are able to use when contacting you. Clients will contact you by telephone where you provide this information, or by filling in a form on our site which will email their enquiry to you. In order to minimise misuse your email address will not be visible to people browsing the site.
Additional promotional options
How do you sort your listing in the search results?
The order that regular property listings are displayed in the search results area is randomly shuffled to ensure fairness.
We offer a "premium listing" option which allows you
How do I get a ‘Featured Property’?
‘Featured Property’ is a new service where you may see properties advertised in their own large box as well as appear in the search results.
Details for Premium listing and Featured Property listings can be found here
How do I add a link to your site from mine?
If you log into your owners management system, you will see an "Advanced options" link by your property, which takes you to a page where you can retrieve a customised link for you to put on your own site. This page also contains the link if you wish to embed our calendar in your own website or adverts elsewhere.
There is some background and additional information about linking instructions here
and some generic example links here
Your Account
Can I reset my password?
If you have forgotten your password or are unable to log in, you can reset your password by clicking on the ‘forgotten password’ link on the owners homepage. This resets your password to a random value and immediately emails it to you. You can then log in using your email address and new password.
I have reset my password but haven't received the email with the new password
The email is sent out immediately upon you clicking the ‘reset’ button and should normally take less than a minute to get to you, however delays can happen with email providers across the Internet that are not in our control. If you have not received your new password after a short while, firstly please check any 'Junkmail', 'Bulk' or 'Spam' email folders that you may have as some email providers are over-aggressive in marking emails as ‘unwanted’. If you still do not have your new password, please send an email to our support desk at support@vacationrentalpeople.com and we will do our best to help.
How do I change my password or contact details?
Once you are logged in, you will see a ‘change password’ link in the top right-hand corner of the screen. This allows you to change your password any time that you like.
Your contact details can be updated by using the 'My Details' link when you are logged into owners system. Note that the details here are only for our records.
If you want to change the details that potential clients see when viewing your property, use the 'Edit Contact Information' link above each property.
Technical issues
Why am I am unable to get your site to work
There is a known issue with "Zonealarm" personal firewall in preventing access to some websites that use cookies to control the user's session. As far as we are aware, this only affects the owners site so you will not be able to upload your property with Zonealarm enabled - the system will appear to hang when browsing down through the locations.
The solution is to temporarily disable zonealarm (or it's "privacy" or "cookie blocking" features) whilst you edit your property
Browser compatibility
We have had several thousand owners upload their property details without incident, however we do recognise that there are an almost infinite number of variations of software that can be used to access
the site - PCs, MACs , mobile phones, screen readers for the visually impaired - running all sorts of software, each with their own quirks.
We do our best to ensure that our site is compatible with everything however inevitably some things will slip between the cracks as we are unable to test every variation. If you can spot something wrong with the site, please tell us!
About us
Where are you based?
We are a UK registered Limited company, based in London.
See here for contact details